Frequently Asked
Questions — tk98

Creating a tk98 account takes less than two minutes. Visit tk98.onl, click the registration button, and fill in your username, email address, mobile number, and a strong password. You must confirm that you are at least 18 years old and agree to the Terms and Conditions before completing registration. Once submitted, a verification link is sent to your email — click it to activate your account and you are ready to deposit and play.

tk98 requires Know Your Customer (KYC) verification before processing withdrawals. You will need to submit a government-issued photo ID — a Bangladesh National Identity Card (NID), passport, or driving licence. You may also be asked for proof of address (a utility bill or bank statement no older than three months) and, where relevant, proof of your payment method. Documents can be uploaded directly through your account dashboard.

Standard account verification on tk98 is completed within 24 hours on business days. During peak periods — such as around major tournaments like BPL or IPL — it may take up to 48 hours. You will receive an email notification once your KYC review is complete. If additional documents are needed, our support team will contact you at the email address registered to your account.

To reset your tk98 password, click the 'Forgot Password' link on the login page and enter the email address associated with your account. A password reset link will be sent to that email within a few minutes. Click the link, enter a new strong password, and confirm it. If you do not receive the email within 10 minutes, check your spam folder or contact our 24/7 support team at [email protected].

No. tk98 strictly permits only one account per person. Duplicate accounts violate our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error — for example, by a family member using the same device — contact our support team immediately to resolve the situation before it affects your access.

To close your tk98 account permanently, contact our support team via live chat or email at [email protected] and submit a formal account closure request. Ensure your account balance is withdrawn before requesting closure — any remaining balance will be processed back to your registered payment method. Note that account closure is different from self-exclusion; if you are closing your account because of gambling concerns, our responsible gaming tools including self-exclusion may be a better fit.

To deposit via bKash on tk98, log in to your account, go to the Cashier or Deposit section, and select bKash as your payment method. Enter the deposit amount (minimum ৳200), and you will be shown a tk98 bKash merchant number. Open your bKash app, send the specified amount to that number using the 'Send Money' option, and enter the transaction ID in the tk98 deposit form. Your account balance is typically credited within 5 to 15 minutes.

Nagad deposits on tk98 are processed almost instantly — most credits appear in your account within 5 minutes. After initiating the deposit in your tk98 Cashier, follow the Nagad payment steps and enter your transaction reference number in the confirmation field. If your deposit has not appeared after 20 minutes, contact tk98 support with your Nagad transaction ID and our team will resolve it promptly.

The minimum deposit on tk98 is ৳200 for mobile money methods including bKash, Nagad, Rocket, and Upay. For cryptocurrency deposits (USDT, BTC), the minimum equivalent varies by network but is generally around $5 USD. Bank transfer minimums are slightly higher at ৳500 to cover processing fees. There is no maximum deposit limit for standard accounts, though large deposits may trigger additional verification steps.

The minimum withdrawal on tk98 is ৳500 for bKash, Nagad, Rocket, and Upay. Cryptocurrency withdrawals have a minimum equivalent of approximately $10 USD, depending on network fees at the time of the transaction. Bank transfer withdrawals have a minimum of ৳1,000. All withdrawal requests require a fully verified account — players who have not completed KYC will not be able to process withdrawals until verification is approved.

tk98 aims to process withdrawal requests within 1 to 3 hours for verified accounts during normal operating hours. bKash and Nagad withdrawals are typically the fastest, often arriving within 30 minutes of approval. Bank transfers may take 1 to 2 business days depending on your bank — Dutch-Bangla, BRAC, IBBL, and Sonali Bank transfers are usually faster. Cryptocurrency withdrawals depend on network congestion but are typically confirmed within 30 to 60 minutes.

tk98 does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction charges in line with their standard fee schedule. For cryptocurrency transactions, network gas fees apply and are deducted from the transfer by the blockchain network, not by tk98. Always check your provider's current fee structure before initiating a large transaction.

Yes, tk98 fully supports cryptocurrency deposits and withdrawals including USDT (TRC-20 and ERC-20) and Bitcoin (BTC). Crypto deposits are processed on-chain and credited to your tk98 balance in BDT equivalent at the prevailing exchange rate at the time of confirmation. This makes tk98 one of the most flexible online casino platforms available to Bangladeshi players who prefer to transact in digital assets.

tk98 offers a comprehensive range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Test matches, and bilateral series featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, fall of next wicket, method of dismissal, and live in-play betting with real-time odds. Bangladesh domestic matches are given particular prominence, with enhanced odds available during major fixtures.

Live in-play betting on tk98 lets you place wagers on a match while it is actively in progress. Odds update ball-by-ball based on the current match situation — scoring rate, wickets fallen, required run rate, and remaining overs. To place a live bet, navigate to the Cricket section, select an active match marked 'LIVE', choose your market, enter your stake, and confirm. Note that odds can change rapidly during live play; always review the displayed odds carefully before confirming your bet.

tk98 hosts 500+ slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The catalogue spans classic 3-reel fruit machines, modern 5-reel video slots, Megaways titles with thousands of payline combinations, and jackpot slots with progressive prize pools. Popular titles include Gates of Olympus, Sweet Bonanza, and Book of Dead. All slots are available on mobile and desktop with no download required.

tk98's live casino games are powered by certified providers including Evolution Gaming and Ezugi — two of the most audited live dealer studios in the world. All games use real physical cards, roulette wheels, and dice operated by trained human dealers streamed in HD. Game outcomes are not digitally generated; they are determined by real-world physics, making manipulation impossible. All providers undergo independent third-party certification for fair play.

Yes, tk98 is fully optimised for mobile play. The platform works seamlessly in any modern mobile browser on both Android and iOS — no app download is required. Simply open tk98.onl in Chrome, Safari, or any browser on your smartphone, log in, and access the full game library, live casino, sports betting, and cashier. The mobile interface is responsive and touch-optimised, making it ideal for players across Dhaka, Chittagong, Sylhet, and beyond.

tk98 offers a welcome bonus to new players on their first deposit. The specific bonus amount and percentage are displayed on the current promotions page and may vary based on active campaigns. Typical welcome offers include a deposit match bonus credited as bonus funds. All bonuses are subject to wagering requirements — you must wager the bonus amount a specified number of times before any winnings derived from bonus funds can be withdrawn.

Wagering requirements on tk98 specify how many times you must bet the bonus amount before the resulting winnings can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to wager a total of ৳20,000 across eligible games before withdrawing. Slots typically contribute 100% toward wagering, while live casino and table games may contribute a lower percentage. Full details are listed in each promotion's individual terms.

tk98 operates a loyalty programme that rewards consistent players with points for every real-money wager placed. Accumulated points unlock higher loyalty tiers, each offering improved benefits such as faster withdrawal processing, dedicated account management, enhanced reload bonus rates, and exclusive promotions tied to events like BPL finals and T20 World Cup matches. Your current tier and point balance are visible in your account dashboard under the Loyalty section.

Yes, all bonuses on tk98 have an expiry date by which the wagering requirements must be completed. If the wagering requirements are not met within the validity window, the bonus and any associated winnings are forfeited. Expiry periods vary by promotion — welcome bonuses are typically valid for 7 to 30 days from the date of issue. Always read the specific terms of each promotion to understand the exact expiry conditions before accepting a bonus.

No — bonus funds on tk98 cannot be withdrawn directly. They must first be converted to real-money winnings by completing the applicable wagering requirements. Until those requirements are met, bonus funds are ring-fenced in your bonus balance and cannot be transferred to your withdrawable cash balance. Your real-money balance and bonus balance are displayed separately in your account dashboard so you always know exactly what is available to withdraw.

tk98 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers, ensuring that your personal information, payment details, and account activity remain private and secure. Player funds are held in segregated accounts separate from company operating funds. Our platform undergoes regular independent security audits. While online gambling regulations in Bangladesh are evolving, tk98 operates as a secure and reliable entertainment platform with robust player protection measures in place.

tk98 protects your data through end-to-end SSL encryption, secure storage practices, and strict internal access controls. We never sell or share your personal data with third parties for marketing purposes. Payment information is tokenised and never stored in plain text on our servers. For full details on how tk98 collects, uses, and safeguards your data, please refer to our Privacy Policy at tk98.onl/privacy-policy.

tk98 provides a full suite of responsible gaming tools accessible from your account settings: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check reminders, cooling-off periods from 24 hours to 30 days, and self-exclusion from 6 months up to permanent. All protective limits take effect immediately upon activation. Increasing a limit requires a mandatory 24-hour waiting period. For urgent self-exclusion, contact our support team via live chat or at [email protected].

The minimum age to register and play on tk98 is 18 years old. This applies to all players regardless of location. During the KYC verification process, tk98 confirms that all account holders meet the 18+ age requirement. Any account found to be held by a person under 18 will be immediately suspended, all balances forfeited, and the case reported in line with applicable regulations. tk98 takes its underage gambling prevention obligations seriously.

To self-exclude from tk98, go to your account settings, navigate to the Responsible Gaming section, and select Self-Exclusion. Choose your exclusion duration — options range from 6 months to permanent exclusion. Self-exclusion takes effect immediately and cannot be reversed during the chosen period. If you need an emergency self-exclusion applied urgently, contact our live chat support team directly and clearly state your request — our agents can apply it to your account within minutes, at any time of day or night.