Player Protection First
Responsible
Gaming at tk98
tk98 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming programme gives you the tools, information, and support you need to stay in control — every time you play.
Section 1
Our Commitment to Responsible Gaming
At tk98, we believe that gambling should be an enjoyable form of entertainment — never a source of financial stress, personal hardship, or harm. As Bangladesh's leading online casino and cricket betting platform, we take our duty of care to every player seriously. Our responsible gaming programme is not a legal formality; it is a genuine, ongoing commitment embedded in how we build and operate the tk98 platform.
We recognise that the vast majority of our players enjoy tk98 responsibly. However, for a small number of individuals, gambling can develop into a problem that affects their finances, relationships, mental health, and overall wellbeing. tk98 is committed to identifying these players early, providing effective support tools, and — where necessary — facilitating access to professional help.
This page explains the full range of responsible gaming tools and resources available on the tk98 platform, describes the warning signs of problem gambling, and provides contact details for professional support organisations that can help players in Bangladesh and beyond. We strongly encourage every tk98 player to read this page and make use of the tools available to them.
Every feature on the tk98 platform is designed with player safety in mind. Our responsible gaming tools are built directly into your account — no forms to fill out, no waiting periods for basic protections.
tk98's platform monitors player behaviour patterns for signs of problematic gambling. If our systems detect unusual activity — such as rapid escalation in bet sizes or erratic session patterns — our support team will proactively reach out.
Our 24/7 customer support team includes staff trained in responsible gaming practices. They can guide you through setting up protection tools, discuss your concerns confidentially, or connect you with specialist resources.
tk98 will never pressure any player to continue playing, increase bet sizes, chase losses, or override their own responsible gaming limits. Players who set limits are never contacted with incentives to remove or bypass those limits.
All responsible gaming tools — deposit limits, session time-outs, and self-exclusion — take effect immediately upon activation. There is no delay between requesting a protection measure and it being enforced on your account.
Your full account history — including all deposits, withdrawals, bets placed, and gaming sessions — is available in your account dashboard at all times. Transparency about your own activity is a key pillar of responsible gambling.
Section 2
Age Restriction — 18+ Only
tk98 strictly prohibits access to its platform by anyone under the age of 18. Online gambling is intended exclusively for adults aged 18 and above. This is a non-negotiable requirement, and tk98 enforces it rigorously through account verification procedures and ongoing monitoring.
All new tk98 accounts are subject to Know Your Customer (KYC) identity verification before deposits, withdrawals, or real-money play are permitted. This verification process confirms that the account holder is a real person and is at least 18 years of age. Players may be asked to provide a government-issued national ID, passport, or other acceptable proof of age and identity at any stage of their account lifecycle.
If you share a device with young people, we strongly recommend using your device's parental control or screen time management features to prevent access to online gambling platforms. Tools such as Kaspersky Safe Kids, Google Family Link, and built-in iOS/Android screen time controls can be used to block access to tk98.onl and similar sites for younger users on shared devices.
Parental Controls Reminder: If you are a parent or guardian, please ensure that your tk98 login credentials are never accessible to anyone under the age of 18. Never share your username, password, or payment details with minors. If you need guidance on setting up device-level parental controls, our support team is available 24/7 to assist.
Section 3
Player Protection Tools
tk98 provides a comprehensive suite of responsible gaming tools that put you in control of your own gambling activity. These tools are available directly within your account settings and can be activated at any time. We encourage all players — not just those who feel they have a problem — to make active use of these features as part of a healthy approach to online gambling.
Set a maximum deposit amount for a daily, weekly, or monthly period. Once your chosen limit is reached, no further deposits can be made until the limit period resets. Increasing a deposit limit requires a mandatory 24-hour cooling-off period before the increase takes effect. Decreasing a limit takes effect immediately.
Immediate Effect on DecreaseDefine the maximum length of any single gaming session on the tk98 platform. When your session time limit is reached, you will receive a notification and be automatically logged out. This tool helps prevent extended unplanned play sessions, which are a common factor in gambling-related harm.
Auto Log-Out EnforcedTake a short break from the tk98 platform for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account will be inaccessible for deposits and gameplay. This tool is ideal for players who feel they need a brief pause to reassess their gambling activity without committing to a longer self-exclusion.
24 Hours to 30 DaysEnable periodic on-screen reminders that notify you of how long you have been playing and how much you have wagered during your current session. Reality checks appear as brief overlay messages and prompt you to consider whether you wish to continue playing. Available at 15-minute, 30-minute, and 60-minute intervals.
On-Screen RemindersSet a maximum net loss amount for a daily, weekly, or monthly period. If your losses reach the specified threshold, gameplay will be suspended for the remainder of that period. Loss limits are a powerful tool for preventing the chasing-losses behaviour that is a primary driver of gambling harm.
Daily / Weekly / MonthlyIf you feel that gambling is having a serious negative impact on your life, you can request a self-exclusion that blocks access to your tk98 account for an extended period — from 6 months up to 5 years, or permanently. Self-exclusion is the most powerful tool available and takes effect immediately upon request. See Section 4 for full details.
Immediate — Up to PermanentHow to Access These Tools: All responsible gaming tools are accessible by logging in to your tk98 account and navigating to Account Settings → Responsible Gaming. If you have difficulty locating these tools or wish to have a limit applied immediately by our support team, contact us via live chat or email at [email protected] — available 24/7.
Section 4
Self-Exclusion at tk98
Self-exclusion is a formal request by a player to be prevented from accessing the tk98 platform for a specified period of time. It is the strongest responsible gaming measure available and is intended for players who believe their gambling has become, or is at risk of becoming, a serious problem. tk98 treats all self-exclusion requests with the utmost seriousness and implements them immediately.
Self-exclusion is available for the following periods: 6 months, 1 year, 2 years, 5 years, or permanently. Once a self-exclusion is active, the excluded player may not access their account for deposits, withdrawals, or gameplay. Any remaining account balance at the time of exclusion will be made available for withdrawal. tk98 will not send any promotional communications to self-excluded players during the exclusion period.
How to Request Self-Exclusion:
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Log in to Your tk98 Account
Access your account at tk98.onl using your registered username and password.
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Navigate to Responsible Gaming Settings
Go to Account Settings and select the Responsible Gaming section from the menu.
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Select Self-Exclusion
Choose the Self-Exclusion option and select your desired exclusion period — 6 months, 1 year, 2 years, 5 years, or permanently.
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Confirm Your Request
Review the terms of the self-exclusion and confirm your request. You will receive an email confirmation once the exclusion has been applied to your account.
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Withdrawal of Available Balance
Any funds remaining in your account at the time of exclusion will be processed for withdrawal to your registered payment method (bKash, Nagad, Rocket, Upay, or crypto wallet) within 3-5 business days.
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Alternative: Contact Support Directly
If you wish to self-exclude immediately and cannot access the self-service tool, contact our support team via live chat or at [email protected]. Our team can apply the exclusion on your behalf within minutes, 24 hours a day, 365 days a year.
Important — Re-opening a Self-Excluded Account: tk98 will not re-open a self-excluded account before the end of the chosen exclusion period under any circumstances. If you selected a permanent self-exclusion, the closure is irreversible. For time-limited self-exclusions, a formal request to re-open the account can only be submitted after the exclusion period has expired, and will be subject to a further mandatory 7-day reflection period before access is restored.
Section 5
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always obvious to the person experiencing it. It is important for all tk98 players to be aware of the warning signs — both in themselves and in people they care about. If you recognise any of the following signs, we strongly encourage you to use our responsible gaming tools and to seek support.
Spending more money on gambling than you originally intended or can afford to lose
Chasing losses — continuing to gamble in an attempt to recover money that has already been lost
Feeling restless, irritable, or anxious when not gambling or when attempting to stop
Gambling to escape problems, relieve stress, or cope with feelings of anxiety or depression
Lying to family members, friends, or employers about the extent of your gambling activity
Borrowing money, selling possessions, or taking out loans to fund gambling activity
Neglecting work, studies, family responsibilities, or personal relationships due to gambling
Repeatedly making unsuccessful attempts to cut down or stop gambling
Spending increasing amounts of time thinking about gambling, planning sessions, or reliving past wins
Feeling guilty, ashamed, or distressed about your gambling behaviour after sessions
Gambling with money set aside for essential needs such as rent, food, utilities, or family expenses
Needing to gamble with progressively larger amounts to achieve the same level of excitement
If You Recognise These Signs: You are not alone, and help is available. Please reach out to our support team at [email protected] or via live chat to discuss your options, activate responsible gaming tools, or request a self-exclusion. See Section 6 for professional support resources available to players in Bangladesh.
Section 6
Support Resources
If you believe your gambling has become a problem, or if you are concerned about a friend or family member, professional help is available. The organisations listed below provide confidential support, counselling, and treatment services for problem gambling. tk98 encourages any player in need to reach out to these resources — seeking help is a sign of strength, not weakness.
The Government of Bangladesh operates a national mental health helpline providing free, confidential counselling services. Gambling addiction is a recognised mental health concern covered by this service.
Kaan Pete Roi: 01779-554391Gamblers Anonymous is an international fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem with compulsive gambling. Meetings and online resources are available globally.
gamblersanonymous.orgBeGambleAware offers free, confidential online chat support and detailed information on identifying and addressing problem gambling. The service is available 24 hours a day and is accessible from Bangladesh.
begambleaware.orgGamCare provides information, advice, and support for anyone affected by gambling problems. Their online counselling service is available internationally and provides a safe space to discuss gambling concerns confidentially.
gamcare.org.ukOur dedicated responsible gaming support team is available 24 hours a day, 7 days a week, 365 days a year. Contact us to activate protection tools, discuss your account, or request information about problem gambling resources.
[email protected]The National Institute of Mental Health in Dhaka is Bangladesh's primary public institution for mental health treatment, including addiction counselling. Players seeking in-person professional support can access services through NIMH.
NIMH, Sher-E-Bangla Nagar, DhakaSection 7
Safer Gambling Tips
Responsible gambling is about making informed choices and staying in control. The following guidelines represent best practices for maintaining a healthy relationship with online gambling. Whether you are a new player or a long-time tk98 member, we encourage you to revisit these principles regularly.
Set a Budget Before You Play
Decide in advance exactly how much money you are comfortable spending on gambling during a session or over a given period. Treat this amount as an entertainment expense — money you are prepared to lose — and never exceed it. Use tk98's deposit limit tools to enforce your budget automatically.
Never Chase Your Losses
Chasing losses — continuing to gamble in an attempt to recover money already lost — is one of the most common and damaging patterns in problem gambling. If you have reached your budget for a session, stop playing. Losses are a normal part of gambling and cannot reliably be recovered by continued play.
Gamble for Entertainment, Not Income
Online casino games and sports betting are forms of entertainment. The house always holds a mathematical advantage over time. Never rely on gambling as a source of income, and never gamble with money needed for essential expenses such as rent, food, or bills.
Take Regular Breaks
Schedule regular breaks during your gaming sessions. Stand up, move around, and step away from the screen. Extended uninterrupted play sessions impair judgement and decision-making. Use tk98's session time limit and reality check tools to prompt regular pauses.
Do Not Play Under the Influence
Avoid gambling when you are under the influence of alcohol, recreational substances, or when you are emotionally distressed, angry, or fatigued. Impaired judgement leads to poor decision-making and significantly increases the risk of spending beyond your intended limits.
Keep Gambling in Balance
Gambling should be one of many leisure activities in your life — not the only one. Maintain a healthy balance between gambling and other social, physical, and creative activities. If you find that gambling is crowding out other interests, that is a warning sign worth taking seriously.
Use Your Account History
Regularly review your deposit and betting history in your tk98 account dashboard. An honest look at how much you have deposited, won, and lost over time provides valuable perspective and helps you make informed decisions about your future gambling activity.
Talk to Someone You Trust
If you are concerned about your gambling, talk to a trusted friend, family member, or professional counsellor. Sharing your concerns openly is often the first and most important step toward addressing a gambling problem. You do not need to face this alone.
Section 8
Contact Support
tk98's responsible gaming support team is available around the clock — 24 hours a day, 7 days a week, 365 days a year — to assist any player with responsible gaming concerns. Whether you want to activate a protection tool, ask a question about our policies, or simply talk to someone confidentially about your gambling, we are here to help.
All responsible gaming enquiries are handled with complete confidentiality. Our support staff are trained to approach these conversations with empathy and without judgement. You will never be penalised or disadvantaged for raising responsible gaming concerns with our team.
Send your responsible gaming enquiry to our support team. Email is monitored 24/7 and all responsible gaming requests receive priority handling. Response time: within 1 hour for urgent requests.
Access our live chat support directly from your tk98 account for an immediate response. Our trained agents can apply responsible gaming tools to your account in real time during a live chat session.
Available 24/7 — 365 days a year
Urgent Self-Exclusion Requests: If you need to self-exclude immediately and urgently, please contact our live chat support team and clearly state that you are requesting an emergency self-exclusion. Our agents will apply the exclusion to your account within minutes, regardless of the time of day or night. Your safety is our highest priority.
Play Smart at tk98
Enjoy tk98 Responsibly
Ready to explore tk98's games and sports betting? Remember — set your limits, play within your budget, and enjoy the experience for what it is: entertainment. Our responsible gaming tools are always just a click away.
18+ Gambling can be addictive. Please play responsibly. tk98 is an entertainment platform for adults aged 18 and above.